# Getting Help (/docs/v0-1/story-portal/troubleshooting/getting-help)

## Overview [#overview]

When you need additional help beyond the troubleshooting guides, there are several resources available to assist you.

## Support Resources [#support-resources]

### Documentation [#documentation]

- **User Guide**: Comprehensive documentation
- **FAQ**: Frequently asked questions
- **Tutorials**: Step-by-step guides
- **Examples**: Example stories and templates

### Community Support [#community-support]

- **Forums**: Community discussion forums
- **Discord**: Real-time community chat
- **GitHub Discussions**: Technical discussions
- **Community Examples**: User-created examples

### Direct Support [#direct-support]

- **Support Email**: Contact support team
- **Support Tickets**: Submit support tickets
- **Live Chat**: Real-time support (if available)
- **Help Center**: Searchable help articles

## Before Contacting Support [#before-contacting-support]

### Information to Gather [#information-to-gather]

- **Problem Description**: Clear description of issue
- **Steps to Reproduce**: How to recreate the problem
- **Error Messages**: Any error messages received
- **Browser/Device**: Browser and device information
- **Screenshots**: Visual evidence of issue

### Troubleshooting Steps [#troubleshooting-steps]

- Review relevant documentation
- Check troubleshooting guides
- Search for similar issues
- Try basic troubleshooting
- Document what you've tried

## Contacting Support [#contacting-support]

### Support Channels [#support-channels]

- **Email**: Send detailed description
- **Support Portal**: Submit ticket through portal
- **Community Forums**: Post in community forums
- **GitHub Issues**: Report bugs on GitHub

### What to Include [#what-to-include]

- Clear problem description
- Steps to reproduce
- Expected vs. actual behavior
- System information
- Error messages or logs

## Additional Resources [#additional-resources]

### Learning Resources [#learning-resources]

- **Video Tutorials**: Visual learning guides
- **Webinars**: Live training sessions
- **Workshops**: Interactive learning sessions
- **Documentation Updates**: Latest documentation

### Community [#community]

- **User Stories**: See what others create
- **Best Practices**: Community tips
- **Feature Requests**: Suggest improvements
- **Feedback**: Share your thoughts

## Next Steps [#next-steps]

Refer to the [Glossary](/docs/v0-1/story-portal/reference/glossary) for definitions of key terms and concepts.