# Connection Problems (/docs/v0-1/story-portal/troubleshooting/connection-problems)

## Overview [#overview]

Connection problems can prevent Living Stories Portal from working correctly. This guide helps you diagnose and resolve connectivity issues.

## Symptoms [#symptoms]

### Common Signs [#common-signs]

- Can't save changes
- Data not loading
- Slow response times
- Error messages about connection
- Timeout errors

## Diagnosis [#diagnosis]

### Check Internet Connection [#check-internet-connection]

- Verify internet is working
- Test other websites
- Check network status
- Try different network

### Check Browser Console [#check-browser-console]

- Open browser developer tools
- Check Console tab for errors
- Look for network errors
- Note specific error messages

## Solutions [#solutions]

### Basic Troubleshooting [#basic-troubleshooting]

1. **Refresh Page**: Simple refresh may resolve temporary issues
2. **Clear Cache**: Clear browser cache and cookies
3. **Try Different Browser**: Test in another browser
4. **Check Firewall**: Ensure firewall isn't blocking connection
5. **Disable Extensions**: Temporarily disable browser extensions

### Network Issues [#network-issues]

- **Check Connection**: Verify stable internet connection
- **Try Different Network**: Test on different network
- **VPN Issues**: Disable VPN if active
- **Proxy Settings**: Check proxy configuration

### Server Issues [#server-issues]

- **Service Status**: Check if service is operational
- **Wait and Retry**: Server may be temporarily unavailable
- **Contact Support**: Report persistent server issues

## Prevention [#prevention]

### Best Practices [#best-practices]

- Maintain stable internet connection
- Save work frequently
- Use reliable network
- Monitor connection status

## Next Steps [#next-steps]

Learn about [Editor Performance](/docs/v0-1/story-portal/troubleshooting/editor-performance) issues.