# Authentication Issues (/docs/v0-1/story-portal/troubleshooting/authentication-issues)

## Overview [#overview]

Authentication problems can prevent you from accessing Living Stories Portal. This guide helps resolve sign-in and access issues.

## Common Issues [#common-issues]

### Can't Sign In [#cant-sign-in]

**Symptoms:**
- Sign-in fails
- Credentials not accepted
- Redirect loops
- Error messages

**Solutions:**
- Verify email and password
- Check for typos
- Try password reset
- Clear browser cookies
- Try different browser
- Check service status

### Session Expired [#session-expired]

**Symptoms:**
- Logged out unexpectedly
- Session timeout messages
- Need to sign in frequently

**Solutions:**
- Sign in again
- Check "Remember Me" option
- Clear cookies and sign in
- Check session settings
- Contact support if persistent

### Permission Denied [#permission-denied]

**Symptoms:**
- Can't access stories
- Permission errors
- Access denied messages

**Solutions:**
- Verify you have access
- Check story permissions
- Contact story owner
- Verify account status
- Check sharing settings

## Account Issues [#account-issues]

### Password Problems [#password-problems]

- **Forgot Password**: Use password reset
- **Password Not Working**: Verify correct password
- **Password Reset**: Follow reset instructions
- **Account Locked**: Contact support

### Account Access [#account-access]

- **Can't Create Account**: Check requirements
- **Account Verification**: Complete verification
- **Account Suspended**: Contact support

## Getting Help [#getting-help]

If authentication issues persist:
- Contact support team
- Check service status page
- Review account settings
- Verify email address

## Next Steps [#next-steps]

Learn about [Saving and Loading](/docs/v0-1/story-portal/troubleshooting/saving-loading) issues.