# Troubleshooting (/docs/troubleshooting)

## Signing in [#signing-in]

**"Signing in didn't work."** Your email isn't allowed yet. Living Stories is open to the &why team, people its organisations add, and anyone with an invite code. Ask to be added, or [join with an invite code](/docs/getting-started/sign-in#join-with-an-invite-code).

## Generating [#generating]

**A node won't generate.** Point at the warning icon on the node. It says what is missing, such as a start frame for a video.

**"Out of credit" or a limit reached.** See [Budgets and credit](/docs/media/budgets). Add your own key, or ask an admin to raise your limit.

**A version is marked out of date.** Its words, inputs or Canon entries changed after it was made. Generate again if you want the change; the old version stays.

**New images come out in the wrong shape.** Check the story's [aspect ratio](/docs/writing/settings#aspect-ratio).

## Editing [#editing]

**A scene's fields are read-only.** Someone else is editing it. Wait until they stop, or about 45 seconds after they close their laptop.

**A link is refused.** Stories can't loop back to an earlier sequence.

## Live shows [#live-shows]

**Phones can't join.** Check they scanned the QR code on screen now, not one from an earlier show. Ending a show stops its code working.

**An answer didn't count.** Answers sent while your connection was down are not counted. Keep the presenting computer on a steady connection.

**Speech or noise doesn't work on a phone.** The phone must allow the microphone, and not every browser supports voice answers.

**Only two answers show on the phones.** Directional and slider interactions show only the first two outcomes.

**The show ended on every phone.** The presenting tab was closed, or the show was opened in another tab.

## Unreal [#unreal]

**Link Story's page says "Unreal isn't waiting any more".** The sign-in timed out after ten minutes, or Unreal was closed. Choose **Link Story** again and use the new page.

**"Unreal has another story".** The project has a different story linked. Link this story in the plugin.

**Open in Unreal does nothing.** Check Unreal is open with the plugin on the same computer, and that you allowed the browser to reach apps on this computer.

## Still stuck [#still-stuck]

Contact the Living Stories team at &why.